END-USER LICENSE AGREEMENT

1 SUBSCRIPTION SERVICES

1.1 The Eleven Sports Network live streaming service is a subscription-based online service that provides Subscribers with the option of purchasing duration-based access to, and intelligible reception and viewing of, by means of certain Internet-connected television sets, personal computers and other Internet-connected devices, the ESN Channels linear-streamed over the Internet including all related and associated features, functionalities, user interfaces and Content ("Subscription Services").

1.2 The Subscription Services are offered and provided by Eleven Sports Network Pte Ltd ("ESN") for purchase by Subscribers. This end-user licence agreement ("EULA") governs the purchase of, access to, and use of, the Subscription Services offered by ESN for purchase by Subscribers from time to time, and supplement the Website Terms & Conditions, which are set out at the ESN website from which the Subscription Services are offered, and such Website Terms & Conditions are incorporated herein by reference. ESN reserves the right, at any time and in its sole discretion, to amend or revise the EULA, and each Subscriber shall be legally bound by such revised EULA. In relation to the Subscription Services, if the terms of the EULA conflict with the Website Terms & Conditions, the terms of the EULA shall take precedence.

1.3 The Subscription Services are accessible from Taiwan only, and are restricted to Subscribers with a bona fide registered billing address in Taiwan. ESN makes no representation nor provides any warranty that the ESN Channels or any Content contained in the Subscription Services are suitable for, or are otherwise permitted to be viewed in, any other country.

1.4 Each Subscriber acknowledges that it has read and understands the EULA, and irrevocably and unconditionally accepts and agrees to be bound by the EULA, and warrants and represents to ESN that the Subscriber is 20 years of age or older, and satisfies all applicable legal requirements to be legally bound by the EULA.

1.5 ESN has contracted a third party (currently VAS Creative Co.) to provide technical support. The payment processing services in respect of the Subscription Services are provided by Neweb Technology Co.,Ltd, depending on the payment method used for the purchase of any Subscription Pass.

1.6 Purchase of, access to, and use of, the Subscription Services may require third party software that is subject to third party licences. Each Subscriber who purchases a Subscription Pass acknowledges and agrees to automatic receipt and download of, from time to time, updated versions of the Subscription Services and related third-party software.

2 DEFINITIONS

2.1 "Affiliate" means any related or associate company of ESN including their respective successors, assigns, employees and agents. For the avoidance of doubt, its means VAS Creative Co. here.

2.2 "Content" means any and all information, text, audio, music, software, still and moving images, graphics, data, and all other materials of whatsoever nature.

2.3 "ESN Channels" means the programming channels currently known as 'ELEVEN' and 'ELEVEN SPORTS', and any and all other programming channel(s) as may be made available by ESN from time to time.

2.4 "Personal Data" means data, whether true or not, about an individual who can be identified:(a) from that data; or(b) from that data and other information which a party has or is likely to have access.

2.5 "Subscriber" means any individual who registers a personal Subscription Services account with ESN.

2.6 "Subscription Passes" means the selection of duration-based Subscription Services which are offered by ESN from time to time for purchase by Subscribers.

3 SUBSCRIPTION PASSES

3.1 3.1 The Subscription Services are offered to, and may be purchased by, Subscribers in accordance with, and on the basis of, the Subscription Passes and this EULA. Each Subscriber who purchases a Subscription Pass is granted a limited, non-exclusive, non-transferable, licence to access and use the Subscription Services and to view the ESN Channels on an Internet linear streaming-only basis in accordance with the terms of this EULA and only during the validity period of the relevant Subscription Pass purchased by the Subscriber. Except for the foregoing limited license, no right, title or interest of whatsoever nature is transferred to any Subscriber.

3.2 ESN reserves the unconditional right to revise, alter or change the Subscription Services (or any part thereof) from time to time including, without limitation, pricing models, payment options, and Subscription Passes offered. Any changes to Subscription Pass pricing will apply no earlier than thirty (30) days after email notification to each Subscriber who purchased any Subscription Pass which is subject to automatic renewal and billing, and which is subsisting at the time of such change(s).

3.3 The availability of the Subscription Services may be affected by a variety of factors including, without limitation, game delays or cancellations, application of any laws and regulations, any judgment or court order, technical problems or network delays, and programme rescheduling. Subject always to the other provisions of this EULA, in the event any Subscriber's access to the Subscription Services during the subsistence of its purchased Subscription Pass is materially interrupted or suspended, or otherwise temporarily unavailable, in each case due to any reason not attributed to the Subscriber, ESN may compensate such Subscriber at its sole discretion (including, by way of example only, pro-rated refund of Subscription Pass purchase price, complimentary extension of Subscription Pass, credits, etc.).

3.4 Subscription Services account registration is a pre-requisite for the purchase of any Subscription Pass. Each Subscriber is required to provide accurate and complete personal information for the purpose of purchasing any Subscription Pass including, without limitation, name, address, telephone numbers, e-mail address, credit card / debit card / PayPal information, billing address, and such other information as ESN may, from time to time, require. Each Subscriber must immediately notify ESN in writing of any change(s) to such personal information. ESN reserves the unconditional right to deny or otherwise reject any Subscription Services account registration and/or purchase of any Subscription Pass without having to furnish any reason.

3.5 Each Subscription Services account is a single-user account, and each Subscriber shall not allow or authorise any third party to purchase, access or use the Subscription Services (or any part thereof) by way of the Subscriber's Subscription Services account. Simultaneous logins into any Subscription Services account on more than two devices. Each Subscriber may access and use the Subscription Services (or any part thereof) via up to four (4) registered devices, and may change or swap any registered device with another device by logging in to its Subscription Services account.

3.6 Each Subscriber may request for upgrade of its purchased Subscription Pass by contacting Customer Support at info@elevensportsnetwork.tw. ESN reserves the unconditional right, at its sole discretion, to accept or reject any such request, and without any obligation to provide any reason(s) for any such rejection.

4 PERMITTED USE

4.1 Purchase of, access to, and use of, the Subscription Services (or any part thereof) is restricted to private, personal, and residential use only.

4.2 Each Subscriber shall not purchase, access, nor use the Subscription Services (or any part thereof) for any other purpose or in any manner contrary to the foregoing on permitted use including, without limitation and by way of example, any commercial purpose, and shall not display the Subscription Services (or any part thereof) to any open group of people in any place outside of any private residence including, but not limited to, cinemas, theatres, exhibitions, show rooms, hotels, bars, clubs, pubs, restaurants, or other public areas. The receipt or further transmission of Content and the use of the Subscription Services (or any part thereof) in any such manner and/or for any such purposes is illegal and violates third party rights including but not limited to copyrights and public performance licences.

5 PAYMENT METHODS

5.1 Payment for the purchase of any Subscription Pass must be made by way of any one of the valid and accepted methods of payment specified by ESN from time to time ("Payment Methods").

5.2 Each Subscriber may purchase a Subscription Pass by following the instructions on purchase, and by clicking on the relevant "Accept", "Submit", or similar buttons. The Subscriber shall provide all relevant personal information (including billing information) to ESN. The Subscriber shall be liable for all payments in respect of such purchase, at the time of clicking the "Accept", "Submit", or similar buttons.

5.3 Subject to clause 6 below, each Subscriber who purchases any Subscription Pass which is subject to automatic renewal irrevocably and unconditionally authorises ESN to continue collection of each renewal payment by means of the selected Payment Method unless and until a change to the Payment Method is made by the Subscriber in accordance with procedures stipulated by ESN, or the Subscriber otherwise cancels renewal of the Subscription Pass in accordance with this EULA.

5.4 If any payment (including, without limitation, any instalment payment) is not, for any reason whatsoever, made in full, ESN reserves the right to suspend access to, and use of, the Subscription Services (or any part thereof) until such time as such outstanding payment is received by ESN in full. Notwithstanding the foregoing, each Subscriber remains liable to ESN for any and all outstanding payments.

6 PAYMENT COLLECTION AND AUTOMATIC RENEWAL OF SUBSCRIPTION PASSES

6.1 Unless otherwise expressly stated, payment for each Subscription Pass shall be made in full and in a single transaction at the time of purchase.

6.2 Subscription Passes (non-renewal): The term commences on the date and time of purchase, and the Subscription Services shall automatically terminate upon expiry of the validity period of the Subscription Pass so purchased. There shall be no automatic renewal of such Subscription Passes.

6.3 Subscription Passes (automatic renewal): The term commences on the date and time of purchase, and shall automatically renew, upon the expiry of the validity period of the Subscription Pass so purchased, for an identical validity period, unless otherwise cancelled by the Subscriber in accordance with the terms of this EULA.

6.4 Payment for each renewal of each Subscription Pass (automatic renewal) shall be automatically collected by means of the selected Payment Method, and at any time on or before the date of expiry of each validity period of the Subscription Pass so purchased.

6.5 In respect of each Subscription Pass (automatic renewal) full payment of which is to be made by way of periodic instalments, each instalment payment shall be automatically collected by means of the selected Payment Method, and at any time on or before each instalment payment date for such Subscription Pass.

6.6 Third party surcharge(s) may be applicable to each purchase of any Subscription Pass (including recurring payment collections) depending on the Payment Method, and each Subscriber is solely responsible and liable for payment of all such third party surcharge(s).

7 SUBSCRIBER OBLIGATIONS

7.1 Subscribers are solely responsible for any and all activities carried out using their Internet-connected device for the purpose of purchasing, accessing and using the Subscription Services, including taking adequate precautions to safeguard against spyware, malware, viruses, and other electronic threats which circumvent or otherwise prejudice the use and/or functionality of the Subscription Services (or any part thereof).

7.2 Each Subscriber shall purchase, access and use the Subscription Services in accordance with all applicable laws, rules and regulations, and instructions issued by, or on behalf of, ESN in respect of the same.

7.3 Subscribers shall not, and shall not enable or assist others (whether directly or indirectly) to:

(a) archive, download, reproduce, distribute, modify, display, perform, publish, licence, create derivative works from, offer for sale, or use (except as expressly authorised under this EULA) Content in, or obtained from, or through, the Subscription Services;
(b) circumvent, remove, alter, deactivate, degrade or thwart any of the content protections in the Subscription Services; use any robot, spider, scraper or other automated means to access the Subscription Services; decompile, reverse engineer or disassemble any software or other products or processes accessible through the Subscription Services; insert any code or product or manipulate the Subscription Services in any way whatsoever; or, use any data mining, data gathering or extraction method in respect of the same; or
(c) upload, post, e-mail or otherwise send or transmit any material designed to interrupt, destroy or limit the functionality of any electronic software or hardware or telecommunications equipment associated with the Subscription Services including, without limitation, any software viruses or any other computer code, files or programs.
ESN reserves the right to forthwith terminate, suspend, or restrict access to the Subscription Services (or any part thereof) by any Subscriber if such Subscriber engages in any of the abovementioned acts or in illegal or fraudulent use of the Subscription Services (or any part thereof).

7.4 Each Subscriber is solely responsible for the security and secrecy of its Subscription Services account login identification, password(s), and personal identification number, and shall ensure that such information is not disclosed to any third party. Each Subscriber is solely responsible for all activities that occur under its Subscription Services account, whether or not such activities are carried out with the Subscriber's consent and/or knowledge or otherwise. The Subscriber shall immediately notify ESN in writing of any security breach of its Subscription Services account login identification, password(s) and/or personal identification number, and promptly take such steps as may be specified by ESN in relation to the foregoing matters. ESN shall not be liable howsoever for any losses arising out of any unauthorised access to, or use of, the Subscriber's Subscription Services account and any purchased Subscription Pass at any time.

7.5 ESN reserves the right to refuse, change or remove any Subscription Services account login identification, password(s) or personal identification number which ESN considers, in its sole discretion, to be inappropriate or offensive.

7.6 Each Subscriber is solely responsible for any and all charges for Internet access, data usage, mobile charges and/or any other charges incurred for the purpose of purchasing, accessing and using the Subscription Services (or any part thereof).

8 CONTENT

8.1 All copyrights, trademarks, tradenames, logos, service marks and other intellectual property or proprietary rights in the Content contained in, or obtained from, or through, the Subscription Services are the property of ESN, its Affiliates and/or third party licensors.

8.2 No license or right is granted to any Subscriber, and each Subscriber's purchase of, access to, and use of, the Subscription Services (or any part thereof) does not constitute any grant of any license or right, by implication, estoppel or otherwise, to use the trademarks, tradenames, logos or service marks appearing or contained in the Subscription Services (or any part thereof).

8.3 All Content contained in, or accessed through, the Subscription Services are provided on an "as is, where is" and "as available" basis, and each Subscriber irrevocably acknowledges and agrees that it accesses and views them at its own risk. In respect of all such Content, ESN expressly disclaims all warranties of any kind, whether express or implied including, without limitation, implied warranties of merchantability, satisfactory quality, and fitness for a particular purpose, to the fullest extent allowed by law.

8.4 ESN makes no warranty or representation as to the programme scheduling (which is subject to change without any prior notification to Subscribers), accuracy, reliability or quality of Content contained in, or accessed through, the Subscription Services, or that any defects therein will be corrected, or that such Content and access to them are error-free and uninterrupted or available at all times.

8.5 Each Subscriber irrevocably acknowledges and agrees that:

(a) ESN and its Affiliates do not control any third party Content contained in, or accessed through, the Subscription Services, and do not endorse, guarantee or assume any liability for the programme scheduling (which is subject to change without any prior notification to Subscribers), delivery, performance, accuracy, reliability, integrity, legality or quality of such third party Content;
(b) all Content transmitted or made available through the Subscription Services are the sole responsibility of the person from which such Content originated, and ESN and its Affiliates shall not be liable in any way whatsoever to any Subscriber for any third party Content which is so transmitted or made available via the Subscription Services; and
(c) ESN reserves the right to, at its sole discretion and without prior notice to any Subscriber, modify or deny access to, or remove, any third party Content contained in, or accessed through, the Subscription Services including, without limitation, Content which may be, or is, in ESN's sole opinion, defamatory, offensive, indecent, objectionable or illegal or infringes (or may infringe) any third party's intellectual property.

8.6 The display quality of the ESN Channels and Content offered via the Subscription Services may vary from computer to computer, and device to device, and may be affected by a variety of factors including, without limitation, available bandwidth, and Internet connection speeds.

9 PRIVACY POLICY

9.1 Each Subscriber irrevocably acknowledges and agrees that:

(a) the Internet is a volatile environment and is not 100% secure and that there are inherent risks for the protection of Subscriber Personal Data;
(b) ESN reserves the right to, by way of setting cookies, collect data and information on purchase of, access to, and use of, the Subscription Services by Subscribers including, without limitation, IP address, and duration of viewing;
(c) Subscriber Personal Data is collected, used and/or disclosed by ESN and its Affiliates for the purposes listed below:(i) marketing purposes;
(ii) billings, payment and collection purposes;
(iii) services improvement and quality assurance;
(iv) to investigate any alleged offence, fraud, abuse and/or unlawful use of the Subscription Services (or any part thereof) so as to protect the rights or property of ESN and its Affiliates, or those of other Subscribers; and
(v) to comply with any court order, subpoena, applicable law, regulation, or governmental requests.
(d) ESN and/or its Affiliates may transfer Subscriber Personal Data to any location outside of Taiwan. In doing so, ESN would comply with the provisions of the Personal Data Protection Act of Taiwan. Subscribers may at any time contact ESN to request in writing ESN to stop sending marketing messages.

10 CANCELLATION OF SUBSCRIPTION PASSES

10.1 According to the terms of service of the pass, subscriptions by credit card will be automatically renewed one day before the expiration date. For those who do not need to renew, you can go to the official website of the computer version to cancel the renewal by yourself two days before the service renew. The way to cancel the renewal: Go to the official website> Login> My Account> My Subscription> cancel the renewal.

If you need a customer servicer to help cancel the renewal, please ask for help three working days before the service renewal date (excluding national holidays). Besides, you cannot cancel the existing contract in the middle of the purchase, otherwise, the system will enter an automatic deduction. Once the deduction is made, you will not be able to request a refund.

Customer Servicer:
(a) During office hours (Monday to Friday, 10:00-13:00 and 14:00-19:00), send a private message to ELEVEN sports Facebook fan page
(b) Send an e-mail to info@elevensportsnetwork.tw
(c) At present, due to the epidemic situation, the call to customer service 02-7711-0015 may not be able to deal with the problem in time. Therefore, it is recommended to privately message the fan page or send letters to the official e-mail, and we will handle it for you as soon as possible.

10.2 According to the terms of service of the pass, you can cancel and renew your subscription within three working days before the deadline, but you cannot cancel the existing contract in the middle of the purchase through the APP Store or Google Play through IAP. The following are the steps to unsubscribe yourself.

(a) Users who originally subscribed in the iOS version of the app, please cancel the subscription through the following process: "Settings" → "iTunes and App Store" → "Apple ID" → "View Apple ID" → "Subscription" → "Cancel Subscription"
(b)For users who originally subscribed in the Android version of the app, please cancel the subscription through the following process: "Play Store" → left menu → "account" → "subscription" → "cancel". If you have other requirements, please contact us.

10.3 For the avoidance of any doubt and regardless of the date when written notice of cancellation is sent to ESN, no refund will be made, or credits given, in respect of any such cancellation by a Subscriber, other than at the sole discretion of ESN.

10.4 To cancel renewal of any subsisting Subscription Pass (automatic renewal), a Subscriber must notify ESN in writing by email to Customer Support at info@elevensportsnetwork.tw.

11 BREACH OF EULA

11.1 In the event any Subscriber breaches any of the provisions of this EULA, ESN reserves the right, in its sole discretion and without prior notice to such Subscriber, to restrict, suspend or terminate such Subscriber's Subscription Services account and/or access to the Subscription Services (or any part thereof including, without limitation, any subsisting Subscription Pass).

11.2 Notwithstanding clause 11.1, ESN reserves the unfettered right, in its sole discretion, to refuse and/or reject any Subscription Services account registration, and any purchase, or attempted purchase, of any Subscription Pass, and without any obligation to provide any reason(s) for such refusal and/or rejection.

12 INDEMNITY

12.1 Each Subscriber hereby indemnifies, and holds harmless, ESN, its Affiliates, officers, directors, employees, contractors and agents on demand from and against any and all losses, damages, costs, judgments, penalties, liabilities, penalties, and expenses of any nature whatsoever (including, without limitation, legal fees and disbursements) obtained against, imposed upon, incurred or suffered by any of them and arising from, and/or in connection with, the Subscriber's purchase of, access to, and use of, the Subscription Services (or any part thereof), or any breach by the Subscriber of this EULA.

13 LIMITATION OF LIABILITY

13.1 Each Subscriber irrevocably acknowledges and agrees that ESN, its Affiliates, officers, directors, employees, contractors and agents will not be liable howsoever for any direct, indirect, incidental, special, consequential, exemplary damages, or damages for loss of profits including, but not limited to, damages for loss of goodwill, use, data or other intangible losses (even if ESN, its Affiliates, officers, directors, employees, contractors and agents have been advised of the possibility of such damages) suffered or incurred by any Subscriber, whether based on contract, tort, negligence, misrepresentation, strict liability or otherwise, and arising from, and/or in connection with:

(a) the purchase, access and use of, or inability to purchase, access and/or use, the Subscription Services (or any part thereof);
(b) unauthorised purchase of, access to, and use of, the Subscription Services (or any part thereof) by means of any Subscriber's Subscription Services account; or
(c) any other matter howsoever relating to the Subscription Services (or any part thereof).

13.2 Each Subscriber irrevocably and unconditionally waives and renounces any and all rights, claims and demands of whatsoever nature against ESN, its Affiliates, officers, employees, contractors and agents in respect of any liabilities, losses (including without limitation special, indirect or consequential losses), damages, rights, claims or actions of any kind whatsoever which may be suffered and/or incurred by the Subscriber and arising from, and/or in connection with, purchase of, access to, and use of, the Subscription Services (or any part thereof).

13.3 Notwithstanding any other provision in this EULA, the aggregate liability of ESN arising out of or in connection with this EULA whether arising from contract, tort, negligence or otherwise shall be limited to the actual amounts which had been paid by a Subscriber to ESN for the purchase of a Subscription Pass at the time when the event giving rise to the liability occurred.

14 GOVERNING LAW AND JURISDICTION

14.1 Each Subscriber's purchase of, access to, and use of, the Subscription Services, and this EULA, shall be governed by, and construed in accordance with, the laws of Taiwan. Each Subscriber hereby irrevocably submits to the exclusive jurisdiction of the Taiwan Taipei District Court.

15 GENERAL

15.1 No delay, indulgence or omission in exercising any right, power or remedy by ESN under this EULA or by law shall operate to impair, or be construed as a waiver of, such right, power or remedy or of any other right, power or remedy of ESN.

15.2 Each Subscriber shall not assign at law or in equity (including by way of a charge or declaration of trust), sub-license, transfer, charge or deal in any other manner any rights or obligations under this EULA, or sub-contract any or all of its obligations under this EULA or purport to do any of the same.

16 CUSTOMER SUPPORT

16.1 To find more information about our service and its features or if any Subscriber requires assistance with its Subscription Services account or any purchase of any Subscription Pass, please contact info@elevensportsnetwork.tw.

16.2 If a Subscriber has any questions or concerns regarding the Subscriber's Personal Data that the Subscriber may have provided to ESN or wishes to stop receiving marketing messages, the Subscriber may contact ESN at info@elevensportsnetwork.tw.

條例與規範

1 訂閱服務

1.1 Eleven Sports網路直播服務是付費訂閱的線上服務,提供訂戶以分期為基礎的訂閱方式,期間透過可上網的電視、個人電腦或其他設備,接收並觀賞ESN頻道的網路直播節目,包括所有相關的特色、功能、使用者介面及內容。(以上為「訂閱服務」之定義)。

1.2 訂閱服務由Eleven Sports Network Pte Ltd(亦即「ESN」)提供訂戶購買。本用戶端授權協定(EULA)管理訂戶在一定期間裡,購買、取得和使用由ESN所不定時提供的訂閱服務,可補充說明列載於ESN訂閱服務網頁上的「網站使用條款」,並引用此網站使用條款,以作為參照。ESN保留權利,可在任何時間酌情修正或修訂授權協定,該修訂協定對每位訂戶皆具法律約束力。關於訂閱服務,如果與網站使用條款發生歧義,應優先採行授權協定內容。

1.3 訂閱服務僅限於在台灣存取使用,且訂戶必須在台灣有一個真實登記的帳單地址或電子信件帳戶。ESN並未就ESN頻道或包括在訂閱服務中的任何內容,在其他國家可適用或允許觀賞作出聲明,也不提供任何保證。

1.4 每位訂戶確認已閱讀並瞭解本授權協定,不可撤銷、無條件地接受,並且同意本授權協定(EULA)的約束。訂戶對ESN保證並且聲明已年滿20歲,符合本授權協定所有適用的法律要求,受法律約束。如訂戶未滿20歲,應符合民法規定取得法定代理人之同意。

1.5 ESN將依法建置符合有關訂閱服務交易需求之安全機制,並告知訂戶該機制之安全程度。

1.6 購買、存取和使用訂閱服務需要第三方軟體,其亦需要該第三方的授權,方能使用。每位訂戶在購買訂閱通行證時,即確認並同意不定時自動接受、下載、隨時更新訂閱服務和相關第三方軟體。

2 定義

2.1「聯盟」是指ESN任何相關或聯營公司,包括其繼承者、受讓人、雇員和代理人。

2.2「內容」是指任何與所有的訊息、文本、音頻、音樂、軟體、靜態和動態影像、圖形、數據,以及其他任何性質的所有材料。

2.3「ESN頻道」是指目前所知的「ELEVEN」、「ELEVEN SPORTS」和「ELEVEN PLUS」節目頻道,以及任何所有其他不時由ESN製作提供的節目頻道。

2.4「個人資料」是指無論內容是否真實,而能從辨識其個體之身份的資料,來源包括:(a) 從其資料,或(b) 由其他群體所擁有或可能取得的資料。

2.5「訂戶」是指任何和ESN註冊了個人訂閱服務帳號的用戶。

2.6「訂閱通行證」是指由ESN隨時提供訂戶購買,以分期為基礎的訂閱服務選擇方案。

3 訂閱通行證

3.1 訂戶按照所購買的訂閱通行證,以及根據本授權協定規範(EULA),享有訂閱服務。每位購買訂閱服務的訂戶被授權一個有限、非專屬、不可轉讓的許可,能夠存取使用訂閱服務,並且根據本授權協定條款和在該訂戶所購買的訂閱服務有效期間內,能夠觀賞直播網上的ESN頻道。除了上述的有限許可,沒有任何性質的權利、所有權和利益會轉移給任何訂戶。

3.2 ESN保留權利,可無條件隨時修訂、調整、變更訂閱服務(或其部分內容),包括但不僅限於價格模式、付款方式、訂閱通行證的提供。訂閱通行證價格的任何變更,會在三十天之內以電子郵件通知購買訂閱通行證的訂戶後開始適用。訂閱通行證將依據訂戶表示同意(“勾選”設立這個帳戶你同意我們的服務條款)後自動更新與計費,並且在訂閱服務變更的同時,繼續存續。

3.3 訂閱服務的提供狀態可能會受到多種因素的影響,包括但不限於:比賽延誤或取消、任何法律和法規、判決或法院命令的適用、技術問題或網路延遲,以及節目重排。在遵守本授權協定其他條款,訂戶沒有任何可被歸咎的理由之下,一旦有任何訂戶在所購買的訂閱通行證存續期間,訂閱服務的取得受到實質地中斷或暫停,或其他暫時性地無法使用,ESN可全權酌情對其訂戶補償(包括舉例來說:按訂閱通行證購買價格的比例退款、免費延長訂閱通行證的使用期限、增加積分等等。)。

3.4 訂閱服務帳號註冊,是購買任何訂閱通行證的先決條件。每位訂戶以購買任何的訂閱通行證為目的,需要提供準確且完整的個人資料。包括但不限於:姓名,地址,電話號碼,電子郵件地址,信用卡/記帳卡/PayPal的資料,帳單地址和其他ESN可能在任何時候要求提供的資料。每位訂戶要在個人資料變更時,立即以書面通知ESN。ESN保留權利,可無條件否決或拒絕任何訂閱服務的帳號註冊,以及(或是)任何訂閱通行證的購買,而無須提供任何原因。

3.5 每個訂閱服務帳號是一個單獨用戶的帳號,每位訂戶不可透過其訂閱服務帳號,允許或授權訂閱服務給任何第三方購買、存取或使用訂閱服務(或是其中任何部分)。禁止任何訂閱服務帳號,同時在超過一個以上的裝置登入。每位訂戶可以在最多四個已註冊的裝置上存取使用訂閱服務(或其中任何部分),並可以在登入其訂閱服務帳號後,變更已註冊的裝置或是換成其他的裝置。

3.6 每位訂戶可聯繫「客戶支援」:info@elevensportsnetwork.tw,以請求升級其所購買的訂閱通行證。ESN將訂定合理之承諾期限,以ESN網頁或「客戶支援」電子郵件之其他方式,向訂戶為明確之表示。

4 允許使用

4.1 訂閱服務(或其中任何部分)的購買、存取和使用,僅限於私人、個人與家庭使用。

4.2 每個用戶不得購買,存取,也不能將訂閱服務(或其中任何部分)用於任何其他目的,或任何違反上述所允許的使用方式包括,但不限此例,任何商業目的,以及不可在公開群眾前展示訂閱服務(或其中任何部分)於任何私人住家之外的公開場所。這些場所包括,但不限此例:電影院,劇院,展覽會,展示廳,旅館,酒吧,俱樂部,酒館,餐廳或其他公共場所。任何以此類方式來接收「內容」或進一步傳播,以及(或是)為了任何此類目的而使用訂閱服務(或其中任何部分),乃是違法且侵害第三方權利,此類權利包括但不限於:版權與公開播映許可證。

5 付款方式

5.1 購買任何訂閱通行證,必須採用任一種由ESN每次所指定有效並接受的付款方式進行付款(「付款方式」)

5.2 每位訂戶可以依照購買網頁上的指示,點入「接受」、「提交」,或類似相關的按鍵,購買訂閱通行證。訂戶應該提供所有的相關個人資料(包括帳單資料)給ESN。訂戶一旦點擊「接受」、「提交」,或類似相關的按鍵,即表示須承擔其購買的所有款項。

5.3 根據下面的第六條款,每位訂戶購買的任何訂閱通行證,如訂戶表示同意續約後(“勾選”設立這個帳戶你同意我們的服務條款),是會自動續訂且不可撤回的,並且無條件地授權ESN依照訂戶當初所選擇的付款方式,繼續收取每個續訂的費用。除非直到訂戶依據ESN所規定的程序,聯繫「客戶支援」變更付款方式,訂戶表示不再續約後,或是除非訂戶依據本授權協定(EULA),取消其訂閱通行證的續訂。

5.4 如果有任何款項無論任何原因未被全額支付(包括但不限於:任何分期付款),ESN保留其暫停存取使用訂閱服務(或其中部分)的權利,直到ESN收到其拖欠款項的全部金額。儘管如此,每位訂戶仍對拖欠ESN的任何和所有款項,負有清償責任。

6 付款收取與訂閱通行證的說明

6.1 除非另有明文規定,每個訂閱通行證在購買時,應為單筆交易且全額付款。

6.2 訂閱通行證:此訂閱通行證在購買的日期、購買的時間開始啟用,並在有效期間屆滿之時(如訂戶表示不續訂)終止訂閱服務。

6.3 每個訂閱通行證如訂戶表示同意(即是點入「接受」、「提交」,或類似相關的按鍵,)續約後,訂閱通行證的續訂付款,會依照訂戶當初所選定的付款方式,在其購買的訂閱通行證每個有效期限屆滿之前的任何時間,收取費用。

6.4 關於每個訂閱通行證以週期分期付款的方式全額支付方面,每個分期付款會依照訂戶當初所選定的付款方式,在其購買的訂閱通行證每個分期付款日期之前的任何時間,自動收取費用。

6.5 可能會因付款方式,而在購買任何訂閱通行證時,有第三方附加費用(包括定期付款的收取)。每位訂戶有責任與義務承擔支付全部第三方附加費用。

6.6 訂戶以信用卡刷卡扣款方式為給付時,ESN應自訂閱通行證寄送或訂閱服務提供後,始得向信用卡收單業務機構請求帳款,但另有其他交易習慣者,不在此限。

7 訂戶義務

7.1 訂戶對於利用網路連結的裝置來購買、存取和使用訂閱服務的所有一切活動,皆須承擔所有責任,包括採取適當的預防措施,以防止間諜軟件,惡意程式,病毒和其他電子威脅對於訂閱服務(或其中任何部分)的使用和功能所造成的規避或其他侵害。

7.2 每位訂戶應該依照所有適用的法律、法規、條例,以及由ESN或具相同代表的單位所發布的規定,來購買、存取和使用訂閱服務。

7.3 訂戶自己不得、亦不可授權協助他人(無論直接或間接):

(a) 存檔、下載、複製、散播、修改、展示、表演、出版、授權、創造衍生作品以供販售,或使用(本授權協定之下所載明的使用除外)從/透過訂閱服務所取得的內容;
(b) 規避、移除、修改、停用、降低或阻撓任何訂閱服務的內容保護程式;使用任何的自動化方式(例如:robot, spider, scraper)去存取訂閱服務;解編(decompile)、還原工程(reverse engineer)或反向組譯(disassemble)任何軟體,或其他產品,或存取訂閱服務的過程;插入任何編碼或產品,或以任何其他方式操控訂閱服務;資料探勘(data mining)、資料蒐集(data gathering),或類似的資料擷取方式;
(c) 上傳、貼文、寄送電子郵件或其他發送或傳播任何資料,來干擾、破壞或限制任何連結訂閱服務的電子軟體、硬體、電信設備,包括但不限於:任何軟體病毒、或任何其他電腦編碼、檔案與程式。
如果任何訂戶有任何上述行為、或非法冒用訂閱服務(或其中任何部分),ESN保留對此訂戶採取立即終止、暫停或限制訂閱服務(或其中任何部分)存取的權利。

7.4 每位訂戶對其訂閱服務帳號的登入名稱、密碼、個人識別碼,負有安全保密的全部責任,並應確保這些資料不會洩漏給任何第三方。每位訂戶對其訂閱帳戶下產生的所有作為(activities),負有全部責任,無論這樣的作為是否出於訂戶的同意,以及/或認知,或其他方式所進行。訂戶應該立即以書面通知ESN,其訂閱服務帳號的登入名稱、密碼和/或個人識別碼出現任何安全漏洞,並且及時採取可能由ESN就上述事項所指示的步驟。ESN在任何時候都不應承擔無論是如何引起的,該訂戶的訂閱服務帳號和任何所購買的訂閱通行證,在任何未經授權存取或使用之下,所產生的損失。訂戶如發現帳號密碼不慎遺失或遭冒用,ESN於接獲訂戶通知後,應立即停止該交易之處理及利用或或採取其他保護之措施。前項情形,ESN經訂戶請求提供被冒用期間之交易資訊相關資料,ESN不得拒絕並應協同訂戶進行查證,以防止損害擴大。

7.5 ESN保留權利對於任何訂閱帳號的登入名稱、密碼或個人識別碼,在ESN依法處理且全權酌情之下,認定為不適當或具冒犯性等違法情況,可逕自拒絕、變更或刪除。

7.6 每位訂戶對於所有的網路連線、數據使用、手機費,以及/或是其他為了購買、存取和使用訂閱服務(或任何其中部分)所產生的費用,承擔全部責任。

8 內容

8.1 包含訂戶個人資料之蒐集、處理及利用,在訂閱服務中的內容,或從內容中所獲得,或透過內容所取得的所有版權、商標、商號、標誌、服務商標,和其他智慧財產權或所有權,皆為ESN、其關聯機構,以及或是第三方授權者所有。ESN應尊重訂戶之權益,並取得訂戶同意,依誠實及信用方法為之,不得逾越契約特定目的之必要範圍,並應與蒐集之目的具有正當合理之關聯。

8.2 任何許可和權利皆不授權予任何訂戶,不論是以默示、不容否認或其他方式,每位訂戶購買、存取和使用訂閱服務(或任何其中部分)不構成任何許可或權利的授與使用出現在訂閱服務(或其中部分)的商標、商號、標誌、服務商標。

8.3 所有包含在訂閱服務或通過訂閱服務存取的內容,都基於現狀、現有的狀態提供,每位訂戶明白無法撤回其承認與同意,在存取和觀賞這些內容時所具有的風險。關於這些所有內容,在法律許可情況下,ESN就所有明示或隱含保證作出一定善盡注意義務程度的責任聲明,而此等保證範圍包括但不限於隱含的可銷售性、品質滿意度及特殊用途合適性保證。

8.4 ESN對於包含在訂閱服務或通過訂閱服務存取的內容,其節目排程(如有變更,不另行通知訂戶)、準確性、可靠性或品質,或任何其中的缺失將得到更正,或隨時皆能提供存取內容免於錯誤、不中斷等,作出一定善盡注意義務程度的責任聲明。

8.5 每位訂戶不可撤回其認可與同意下列事項:

(a) ESN及其關聯機構不控制包含在訂閱服務,或通過訂閱服務存取的任何第三方內容,對於節目排程(如有變更,不另行通知訂戶)、傳送、性能、準確性、可靠度、完整性、合法性,或這類第三方內容的品質,亦不背書、擔保或承擔任何責任。
(b) 通過訂閱服務所播放或取得的全部內容,由產生內容的人負全責,經由訂閱服務所播放或取得的任何第三方內容,ESN及其關聯機構對任何訂戶,概不負責。
(c) 在法律許可情況下,ESN有權自行酌情修改、拒絕存取、或刪除任何包含在訂閱服務,或通過訂閱服務存取的任何第三方內容,而不另行通知任何訂戶。其內容包括,但不限於:在ESN看來,可能/或是誹謗、攻擊、不雅、令人反感,或非法,侵犯(或可能侵犯)任何第三方智慧財產權的內容。
(d) ESN經由訂閱服務所提供之頻道和內容的顯示品質,極可能由於不同電腦、不同裝置和各種不同因素而受到影響,包括但不限於:可用的頻寬,以及網路連線速度。
(e) ESN應依訂戶之請求,就其保有訂戶之個人資料檔案,答覆查詢、提供閱覽或製給複製本。前項請求,訂戶得提出可資確認之身分證明文件申請;委託他人代為申請者,另應提出可資確認之身分證明。查詢或請求閱覽個人資料或製給複製本者,ESN得酌收合理費用。
(f) ESN為維護個人資料之正確,應依訂戶之請求即時更正或補充之。個人資料正確性有爭議者,ESN應即時停止該筆資料之處理及利用或採取其他保護措施。
(g) ESN處理訂戶個人資料之契約目的消失或期限屆滿時,ESN應停止處理及利用該資料。但經訂戶當事人書面同意者,不在此限。
(h) ESN受理訂戶就其個人資料之查詢、閱覽、刪除製給複製本、停止處理及利用等請求,應於三十日內處理之。其未能於該期間內處理者,應將其原因以書面通知訂戶。

9 隱私政策

9.1 每位訂戶對於下列事項,不可撤回其承認與同意:

(a) 網路是複雜多變的環境,並非百分之百的安全,對於訂戶的個人資料保護有其固有的危險存在。
(b) 訂戶同意ESN得保留權利,通過設置cookie的方式,蒐集訂戶購買、存取和使用訂閱服務的數據和資料,包括但不限於:IP地址和觀賞的持續時間;
(c) 訂戶同意為了下列目的,ESN及其關聯機構得蒐集、使用,以及/或者揭露訂戶個人資料:
(i) 市場行銷
(ii) 帳單、付款和收款
(iii) 服務提升和質量保證
(iv) 調查任何被指控的犯罪、詐騙、訂閱服務(或其中任何部分)的濫用,以及/或是非法使用,從而保護ESN及其關聯機構或其他訂戶的權利或資產,並且
(v) 遵守任何的法庭命令、傳票、適用相關法律、法規或政府要求。
(d) ESN和/或其關聯機構可能傳送訂戶個人資料到台灣以外的地方。為此,ESN將遵守台灣的個人資料保護法規定。訂戶可以隨時以書面電子文件為表示方法要求ESN停止寄送銷售訊息。 ESN因交易而知悉或持有訂戶之交易紀錄及其他相關資料,應予保密,並不得為不當使用。ESN違反前項規定致訂戶受有損害者,應依台灣的消費者保護法等相關法律負賠償責任。
(e) ESN對個人資料之存取均應建立識別碼、通行碼之管理制度,並加設資料存取控制。個人資料檔案,應指定專人依相關法令辦理安全維護事項,防止個人資料被竊取、竄改、毀損、滅失或洩漏,並應定期不定期稽核其檔案管理情形。
(f) ESN違反前條之義務,致消費者權益受損害者,應依台灣的消費者保護法等相關法律負損害賠償責任。

10 取消訂閱通行證

10.1 依據通行證的服務條款,透過信用卡訂閱通行證,將於到期前一日自動續約,不需續約者,您可以在服務到期前兩天自行前往電腦版官網取消續訂,取消續約方式:進入官網 > 登入 > 我的帳戶 > 我的訂閱 > 取消續訂。若有需要專人協助取消續訂,請在服務到期日前三個工作天(不包含國定假日)請專人協助,但不能中途取消現有的合約,否則系統會進入自動扣款,一旦進行扣款,您將無法要求退費。
專人協助方式:
(a) 於上班時間(週一至週五10:00-13:00至14:00-19:00)私訊留言ELEVEN體育家族粉絲專頁
(b) 寄信至info@elevensportsnetwork.tw
(c) 目前因為疫情因素,來電客服專線 02-7711-0015 可能無法及時處理問題,因此建議私訊粉絲專頁或是寄信至官方信箱,我們會盡速為您處理。

10.2 依據通行證的服務條款,透過APP Store或Google Play藉由IAP方式購買者,您可以在截止日期的前三個工作天做取消續訂,但不能中途取消現有的合約。 以下為自行取消訂閱步驟。

(a) 原先於iOS版本app內訂閱之用戶,請透過以下流程取消訂閱: 「設定」→「iTunes與App Store」→「Apple ID」→「檢視Apple ID」→「訂閱項目」→「取消訂閱」
(b)原先於Android版本app內訂閱之用戶, 請透過以下流程取消訂閱: 「Play商店」→左側選單→「帳戶」→「訂閱」→「取消」。如有其他需求,請與專人聯絡。

11 違約

11.1 任何訂戶違反本授權協定的任何條款,ESN保留權利、全權酌情,限制,暫停或終止該訂戶的訂閱服務帳號,以及/或是存取其訂閱服務(或其中任何部分,包括但不限於,任何存續中的訂閱通行證),並另行通知該訂戶。

11.2 儘管第11.1條款ESN保留不受約束的權利,在其全權酌情之下拒絕,以及/或是駁回任何訂閱服務帳號的註冊,和購買、或試圖購買任何訂閱通行證,並且沒有任何義務提供任何拒絕,以及/或是駁回的原因。

12 準據法和管轄法院

12.1 每位訂戶所購買、存取使用的訂閱服務,和本授權協定,以台灣法律為準據法。每位訂戶特此不可撤回地同意以台灣台北地方法院為專屬管轄法院。

13 通則

13.1 在本授權協定或法律之下,當ESN暫緩、縱容或不行使這份授權協議(EULA)裡的任何權利、權力或救濟時,不應視為妨害或放棄這些權利、權力或救濟,或是其他任何ESN的權利、權力或救濟。

13.2 訂戶不得按照普通法或衡平法轉讓(包括以押金或信託公告方式)、再授權、轉送、收費或以任何其他形式交易本授權協定中的任何權利或義務,或分包其在本授權協定項下的任何或所有義務,或試圖進行任何以上的行為。

14 客戶服務

14.1 若想對ESN的服務和特色瞭解更多,或訂戶需要有關於訂閱服務帳號或任何有關於購買訂閱通行證的協助,請來信至: info@elevensportsnetwork.tw

14.2 如果訂戶有任何疑問,或擔憂已提供給ESN的訂戶個人資料,或希望停止收到行銷訊息,訂戶必須以書面電子文件為表示方法通知ESN,可以來信至:info@elevensportsnetwork.tw